Refund & Returns Policy – Sriswarna Silks

At Sriswarna Silks, we strive to provide the finest quality sarees and ensure customer satisfaction. Please read our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 7 days of delivery.

To be eligible for a return:

  • The saree must be unused and unworn
  • The product must have all original tags intact
  • The item must be returned in its original packaging

2. Non-Returnable Items

Returns are not accepted for certain items. These may include:

  • Items purchased on sale or discount
  • Customized or altered products
  • Any item not in its original condition

3. Valid Reasons for Returns

We accept returns only under the following conditions:

  • The product received is damaged
  • A wrong item was delivered
  • Quality dissatisfaction (subject to verification)

4. Refund Process

Once your return request is approved and the product is received and inspected:

  • Refunds will be issued to the original payment method
  • The refund will be processed within 7 to 10 business days

5. Replacement Policy

  • We do not offer exchanges
  • Replacement is available only in eligible cases (such as damaged or incorrect items), subject to stock availability

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • You must report it at the time of delivery
  • Please provide clear photos or videos as proof for verification

7. Order Cancellation

  • Orders can be cancelled only before they are shipped
  • Once shipped, cancellation requests will not be accepted

8. Contact Us

For any return, refund, or cancellation requests, please contact us:

9. Additional Notes

  • Slight color variations may occur due to lighting and screen differences
  • As sarees are delicate products, proper handling is recommended

By placing an order with Sriswarna Silks, you agree to this Refund & Returns Policy.